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Job Title: Franchise Management Officer
Abuja, Adamawa, Delta, Kano, Lagos, Oyo, Rivers
Administration, Secretarial, Sales, Marketing
The Franchise Management officer is responsible for ensuring the maintenance of continued business relationships towards Franchisees as well as the implementation and execution of support systems to maximize Franchisee and Franchisor returns across the network of Konga fulfillment locations.
Duties & Responsibilities
Evaluates market conditions and recommends strategies for franchise expansion
Conducting operational audits of franchise locations and infusing organizational culture into the franchisees
Responsible for building strong business relationships with Franchisees and other relevant bodies
Monitors compliance within franchise businesses to ensure that organizational standards, policies and processes are met
Oversee the implementation and management of operational campaigns and special projects
Manages franchisee evaluation, selection, certification and performance monitoring
Responsible for development matters of new fulfillment locations and remodeling of existing ones.
Optimizes existing work processes and management systems to ensure the cost effective management of resources
Provides Franchisees with guidance and training to ensure the highest levels of service delivery, quality value and efficiency
Resolves diverse problems in various franchise policy compliance situations.
Evaluates market conditions and recommends strategies for franchise expansion.
Following up quantitative productivity and qualitative performance of franchise locations.
Preparing and submitting several status reports, highlighting trends and general areas of interest and concern.
Developing and updating working procedures affecting Sales and KPI (Key Performance Indicators).
Organizing necessary training for franchise partner employees..
Being on call to ensure 24 hours/7 day availability, performing frequent spot checks
Responsible for ensuring franchise compliance with Konga image in all fulfillment locations.
Participating in special projects with an impact on Sales e.g. marketing impact analysis.
General problem solving and other duties as assigned
Skills & Competencies
Fanatical attention to detail
Analytical thinking and problem solving
Resolution and negotiation skills
Excellent people & communication skills
Participative management & decisiveness
Above average operational skills
Strong customer service orientation & ‘Can Do’ attitude
Organizational awareness: understand the structures, processes & procedures.
Brand awareness: understanding the Product, Services, people & Brand.
Ability to handle multiple business pressure and operate effectively under stress
Willing to travel. Will be required to stay away from home
Qualifications & Experience
Business Degree, Diploma or a related tertiary qualification
Minimum 3 years management experience required with a multinational franchise business
Own valid drivers’ license